Projects
designing for Conversational AI and speech analytics
At Gridspace, I led design for a voice platform that allow teams to create, deploy, and manage AI voice agents at scale. The platform includes agent-building tools and operational contact center features that support analytics, QA, and deployment.
I worked as the sole product designer on an engineering-led team to define user workflows, system boundaries, and interaction models.
The AI voice framework, Grace, allows users to create and deploy their own agents by defining workflows, adding knowledge, and refining behavior through role-playing conversations.
Playbooks
Knowledge Bases
Coaching
Gridspace’s operational platform provides tools for monitoring conversations, managing campaigns, and integrating with external systems.
Conversation View
Call Campaigns
Integrations Library
consumer Apps
Pilot for an agentic assistant that makes phone calls for you.
Proof of concept for a developer-focused api that makes phone calls, collects data, and integrates with courier services.
